FAQ's

FREQUENTLY ASKED QUESTIONS

Straight (Non-Negotiable) Bill of Lading: This type of B/L is non-negotiable, meaning it specifies a specific consignee to whom the goods will be delivered. It cannot be transferred to another party through endorsement or delivery. It is typically used when the consignee is the actual buyer and no intermediate transfer of ownership is intended.

Bearer Bill of Lading: In this case, the B/L is made out to the bearer, allowing anyone in possession of the physical document to claim the goods. Bearer B/Ls are negotiable and can be transferred by mere delivery.

Order Bill of Lading: This type of B/L is negotiable and can be transferred by endorsement and delivery. It is made out to a specific consignee or "to order" (e.g., "To the order of [Consignee's Name]"). The consignee has the option to endorse the B/L to another party, transferring the ownership of the goods.

Through Bill of Lading: Also known as a "Combined Transport Bill of Lading" or "Multimodal Bill of Lading," this document covers the transportation of goods using multiple modes (e.g., sea, road, rail) under a single contract. It provides a seamless transition of goods between different transportation modes.

Claused Bill of Lading: This B/L contains specific clauses noting any damage or irregularities in the goods at the time of loading. It's used to record the condition of the goods when they were received by the carrier.

Clean Bill of Lading: A clean B/L indicates that the goods were received in apparent good condition and without any visible damage or irregularities.

Foul Bill of Lading: This B/L is issued when there are discrepancies or irregularities with the goods. It's a non-standard B/L that might be issued when there's damage or other issues with the cargo.

Received for Shipment Bill of Lading: This type of B/L indicates that the carrier has received the goods for shipment, but it doesn't necessarily mean that the goods have been loaded onto the vessel.

Shipped on Board Bill of Lading: This B/L confirms that the goods have been loaded onto the vessel for shipment.

Switch Bill of Lading: This is used when there's a change in the consignee after the goods have been shipped. It instructs the carrier to switch the consignee information.

These are just some examples of the types of Bill of Lading that exist. The choice of which type to use depends on the specific requirements of the parties involved, the nature of the goods, and the terms of the transportation contract.

A Bill of Lading (B/L) is a legal document that serves as a contract of carriage and a receipt for goods being transported by sea, typically in the context of international trade and shipping. It is issued by a carrier (such as a shipping line or a freight company) to a shipper (usually the exporter or the seller) and serves several important purposes


The documents required to import goods from Turkey can vary depending on the nature of the goods, the importing country's regulations, and the terms of the trade agreement between the two countries. However, some common documents that are often needed for importing goods from Turkey include:

Commercial Invoice: A detailed invoice provided by the exporter that includes information about the goods, their value, terms of sale, and other relevant details.

Packing List: A document that lists the contents of each package or container, detailing the quantity, weight, and dimensions of each item.

Bill of Lading: This document serves as a receipt of the goods from the carrier and outlines the terms of shipment. It's important for confirming the transfer of goods and initiating the import process.

Certificate of Origin: This document certifies the country of origin of the goods. It may be required to determine eligibility for preferential tariffs under trade agreements.

Import License or Permit: Some goods may require an import license or permit from the importing country's relevant authorities. Check with your country's customs department for specific requirements.

Customs Declaration Form: This form provides detailed information about the imported goods, their value, quantity, and classification for customs purposes.

Insurance Certificate: If the goods are insured during transit, an insurance certificate or policy may be required to demonstrate coverage.

Phytosanitary or Health Certificates: For agricultural or food products, a phytosanitary certificate may be required to confirm that the goods meet health and safety standards.

Quality Inspection Certificates: Some goods might require certification of their quality, safety, or conformity to certain standards.

Bank Documents: Depending on the payment terms, documents like a Letter of Credit or other payment-related documents might be required.

Power of Attorney: If you're using a customs broker or agent to handle the import process, you may need to provide them with a power of attorney to act on your behalf.

Freight Forwarder's Documents: If you're using a freight forwarder to arrange the shipment, they will provide you with relevant documents related to the transportation of the goods.

It's important to note that the specific documents required can vary based on factors such as the type of goods, their value, any trade agreements in place, and the regulations of the importing country. Always check with your local customs authorities or a professional customs broker for the most up-to-date and accurate information regarding the required documents for importing from Turkey to your specific country.

The Harmonized System (HS) code, also known as a Harmonized Tariff Schedule (HTS) code or simply HS code, is an internationally recognized system of classifying and coding products for customs and trade purposes. It was developed by the World Customs Organization (WCO) to standardize the classification of goods traded internationally.

Official Customs Authorities: Each country's customs authority provides official HS code directories or databases. These are reliable sources for obtaining accurate HS codes that are specific to your country's customs regulations.

1- World Customs Organization (WCO): The WCO's website provides access to the Harmonized System database, which offers a comprehensive overview of HS codes and their descriptions. This can be a valuable resource for understanding the general structure of the HS code system.

2- Online HS Code Lookup Tools: There are numerous online platforms and websites that offer HS code lookup tools. These tools allow you to enter a keyword or description of your product and receive potential HS code matches. Examples of such tools include the WCO's online HS code lookup and various commercial platforms.

3- Professional Customs Brokers or Consultants: If you're unsure about the correct HS code for your product, consulting with a professional customs broker or trade consultant can be beneficial. They have expertise in classifying goods and can help you find the appropriate code.

1- Dry Van Container: This is the most common type of container. It's a fully enclosed container without temperature control or ventilation, suitable for general cargo, manufactured goods, and dry materials.

2- Refrigerated Container (Reefer): Reefer containers are equipped with refrigeration units to maintain a specific temperature range for perishable goods such as food, pharmaceuticals, and chemicals.

3- Flat Rack Container: These containers have collapsible sides and ends, making them suitable for oversized cargo, heavy machinery, vehicles, and other large items.

4- Open Top Container: These containers have a removable top, allowing cargo to be loaded from the top. They're used for tall or irregularly shaped items that can't be loaded through standard container doors.

5- Open Side Container: Similar to open tops, these containers have full-length side doors for easy loading and unloading of goods that might not fit through standard doors.

6- Tank Container: Designed to transport liquid or gaseous cargo, tank containers have a cylindrical shape and are equipped with various safety features for hazardous materials.

7- Flatbed Container: These are similar to flat rack containers but lack collapsible sides. They're used for transporting heavy machinery, construction materials, and oversized cargo.

8- Platform Container: Similar to flatbeds, platform containers have a flat surface with no sides. They're used for irregularly shaped cargo and can be stacked for efficient storage.

9- High Cube Container: These containers are taller than standard containers, providing additional vertical space. They're used for bulky or light cargo that doesn't fill the entire container's volume.

10-Ventilated Container: These containers have openings to allow for air circulation, making them suitable for cargo that requires ventilation, such as agricultural products.

11- Insulated Container: Insulated containers have built-in insulation to protect sensitive cargo from temperature fluctuations. They're used for items like electronics and chemicals.

12-Double Door Container: These containers have doors at both ends, allowing for more convenient loading and unloading of cargo.

13- Bulk Container: Bulk containers are designed for bulk cargo, such as grains, liquids, powders, and other loose materials. They have hatches for easy loading and discharge.

14- Car Carrier Container: These containers are specially designed to transport vehicles, such as cars and motorcycles. They have specialized features to secure vehicles during transit.

15- Livestock Container: These containers are designed for transporting live animals and are equipped with ventilation and partitions to ensure the safety and comfort of the animals.

Yes, you can bring your personal car to Turkey if you are a foreign national and meet certain requirements. Turkey has specific regulations and procedures for importing personal vehicles, and it's important to understand these rules before you bring your car into the country. Here are some key points to consider:

- Temporary Importation: If you are a foreign resident in Turkey for a limited period, you can often bring your personal car into the country temporarily without paying customs duties. This is usually allowed for a period of up to two years, but the duration can vary based on your circumstances.

Customs Regulations: You will need to follow Turkey's customs regulations and procedures for importing vehicles. This may include providing documentation such as the car's registration, proof of ownership, and insurance.

Duration of Stay: Temporary importation is typically tied to the duration of your stay in Turkey. If you plan to stay longer, you might need to consider re-exporting the car before the temporary importation period expires.

Carnet de Passage en Douane: Some countries require a Carnet de Passage en Douane (CPD) for temporary importation of vehicles. Check if Turkey requires this document for your situation.

Customs Deposit: In some cases, you might need to provide a customs deposit that will be refunded when you re-export the vehicle. This is to ensure that you don't sell the vehicle within Turkey.

Insurance: You'll need valid insurance coverage for your vehicle while it's in Turkey.

Driving License: Ensure that you have a valid international driving license or a translation of your driving license if required by Turkish authorities.

Local Regulations: Be aware of local traffic and road regulations in Turkey, as they might differ from those in your home country.

It's important to note that regulations can change, so it's recommended to contact the Turkish customs authority or a professional customs broker to get the most up-to-date and accurate information about bringing your personal car into Turkey. Additionally, consider reaching out to your country's embassy or consulate in Turkey for guidance on the process and requirements.

The requirements for temporarily importing your personal car into Turkey can vary based on your individual circumstances, the purpose of your stay, and your nationality. However, here are some general guidelines that you might need to follow for temporary importation:

- Proof of Ownership: You'll need to provide documents that prove you are the legal owner of the vehicle. This usually includes the car's registration certificate and possibly the title or ownership documents from your home country.

- Valid Insurance: You'll need valid insurance coverage for the duration of your stay in Turkey. Make sure the insurance covers any potential accidents, damages, and liabilities.

- Valid Driving License: Ensure that you have a valid international driving license or an officially translated version of your driving license if required by Turkish authorities.

- Customs Declaration: You'll need to complete a customs declaration form, providing details about the vehicle, your personal information, and the purpose of your visit to Turkey.

- Proof of Temporary Stay: You might need to provide documentation proving the temporary nature of your stay in Turkey, such as a visa, residence permit, or work permit, depending on your situation.
- Domiciled address within Turkey.
- Documentation confirming that you were outside of Turkey for a duration exceeding 185 days in the previous year.

Yes, you can bring your personal effects to Turkey when you are relocating or for temporary stay. Turkey allows individuals to import their personal belongings, often referred to as "household goods" or "personal effects," without paying customs duties under certain conditions. However, there are specific rules and requirements that you need to follow. Here are some key points to consider:

Relocation or Temporary Stay: You can import your personal effects if you are relocating to Turkey for work, study, or other reasons, or if you are a foreign resident with a temporary stay permit.

Used Items: Generally, personal effects must be used items that you have owned for a certain period before your move to Turkey. This helps prove that the items are for personal use and not for commercial purposes.

Documentation: You will need to provide documentation that proves your identity, residency status, and the purpose of your stay in Turkey. This may include your passport, visa or residence permit, and a letter from your employer or educational institution if applicable.

1- Detailed Inventory: You may be required to provide a detailed inventory list of the items you are bringing, including descriptions and quantities. Some items might need to be itemized more thoroughly, such as electronics, jewelry, and valuable items.

2-Customs Declaration: You will need to complete a customs declaration form for your personal effects. This form typically includes information about your identity, residency status, and a list of the items you are importing.
3- Restricted and Prohibited Items: Be aware that certain items, such as firearms, certain medications, food

Yes, it is possible to get a refund of Value Added Tax (VAT) when exporting goods from Turkey under certain conditions. The process for obtaining a VAT refund in Turkey involves specific requirements and procedures. Here are some key points to consider:

VAT Refund Eligibility: Generally, VAT refunds are available for goods that are exported outside of Turkey. However, there are specific criteria and procedures that need to be followed.

Registered Exporter Status: To be eligible for a VAT refund, you typically need to be a registered exporter with the Turkish Revenue Administration. You'll need to have a valid tax number and comply with the regulations for exporters.

Export Documentation: You'll need to provide documentation that proves the export of the goods, including the export declaration, bill of lading, and other relevant export-related documents.

VAT Exemption or Refund: The VAT on the exported goods can be either exempted from the beginning or paid and then refunded after the export. The process might differ based on the type of goods and the customs procedures.

Minimum Transaction Amount: Some countries have a minimum transaction amount threshold for VAT refund eligibility. Make sure to check if Turkey has any such threshold.

Time Limits: There might be time limits for submitting VAT refund applications after the export has taken place. Make sure to submit the application within the specified timeframe.

Application Process: You will need to submit a VAT refund application to the relevant tax authority or customs office. The application will usually require information about the exported goods, supporting documentation, and details about the exporter.

Verification and Approval: The tax authority or customs office will review your application and the supporting documents. If everything is in order and meets the criteria, your VAT refund application might be approved.

Refund Payment: Once your application is approved, you should receive the VAT refund amount through the specified payment method.

It's important to note that the VAT refund process can be complex and subject to change based on regulations and administrative procedures. It's advisable to consult with a professional tax advisor, customs broker, or the Turkish Revenue Administration to ensure that you follow the correct procedures and meet all requirements for obtaining a VAT refund for exported goods.

Yes, we provide last-mile delivery services to ensure that your products reach their final destinations efficiently and on time.

Absolutely, we offer warehousing and distribution services to store your goods securely until they're ready for delivery. Our facilities are equipped with modern technology to manage inventory efficiently.

Yes, we offer customs clearance services to ensure smooth and compliant import/export processes. Our team is experienced in navigating customs regulations and documentation.

Certainly, we specialize in supply chain management and optimization. Our experts can analyze your current supply chain, identify areas for improvement, and implement strategies to enhance efficiency and reduce costs.

You can request a quote through our website or by contacting our customer service team. Provide us with details about the type of cargo, origin, destination, and any special requirements, and we'll provide you with a customized quote.

Yes, we have experience in transporting hazardous materials in compliance with international regulations. Our team is trained to handle the proper packaging, labeling, and documentation required for hazardous shipments.

Reconsolidation service refers to a logistics process in which previously consolidated cargo or shipments are broken down and reorganized for further distribution. This service is commonly used in the shipping and transportation industry to optimize the delivery of goods to their final destinations.

Here's a simplified explanation of the reconsolidation process:

Initial Consolidation: Multiple shipments from different sources are combined or consolidated into a single container or shipment. This consolidation is done to streamline transportation and reduce costs.

Transport to Hub: The consolidated container is transported to a central hub or distribution center.

Unpacking and Sorting: At the hub, the consolidated cargo is unpacked, and the individual items or shipments are sorted based on their destinations.

Reconsolidation: Once sorted, the items are reconsolidated into new shipments based on their final delivery locations. This step ensures that items bound for the same destination are grouped together.

Distribution: The reconsolidated shipments are then loaded onto appropriate transportation modes (trucks, planes, ships, etc.) for efficient distribution to their respective destinations.

Reconsolidation offers several advantages, including better control over inventory, reduced transit times, optimized use of transportation resources, and improved delivery accuracy. It allows logistics companies to tailor shipments to specific routes and destinations, enhancing overall efficiency.

This service is particularly useful when dealing with mixed shipments, smaller deliveries, or when items need to be distributed to various locations after a long-distance transport. Reconsolidation ensures that each shipment is appropriately organized for its final leg of the journey, minimizing unnecessary handling and improving the overall supply chain

Yes, we offer door-to-door services to ensure seamless transportation of your goods from the point of origin to the final destination. This includes pickup, transportation, customs clearance, and delivery.